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Paper  6 - 28 September 2001Meeting

ASSOCIATION OF HAMPSHIRE AND ISLE OF WIGHT LOCAL AUTHORITIES

28 September 2001

IMPLEMENTING ELECTRONIC GOVERNMENT IN HAMPSHIRE AND

THE ISLE OF WIGHT

Report by the Associationís E-Government Steering Group

RECOMMENDATION

That the joint IEG statement be endorsed.

1. The Association held a seminar on E-Government at the Harlington Centre, Fleet, in January this year. Following this seminar, Members agreed a report on joint working and set up a steering group, chaired by Peter Robertson, the County Councilís Chief Executive.

2. The steering group has been developing E-government across Member authorities and has drawn up a joint statement to go in submissions for E-government funding for next year. These "Implementing Electronic Government" (IEG) statements had to be submitted to DTLR by July this year. The joint statement is set out below:

"Association of Hampshire and Isle of Wight Local Authorities
Joint statement on the implementation of electronic government

The local authorities in Hampshire and the Isle of Wight are keen to build on the co-operation that already exists in the delivery of services and the development of new ways of working. In the context of e-government, we are working together to establish a solid framework for collaborative service delivery in order to ensure:

* seamless access to services for members of the public
* cost effective solutions to common needs
* effective and efficient sharing of information
* pooling of expertise and of creative thinking

To help co-ordinate activities in this area, an e-Government Steering Group has been set up under the auspices of the Association of Hampshire and Isle of Wight Local Authorities.

We all recognise that successful implementation of e-government and electronic service delivery depends more on changes in service design, culture and approach than on technology, and we will work through existing and developing partnerships, including the emerging Local Strategic Partnerships, to bring these changes about.

However, recognising that infrastructure also has a part to play, we will develop over the coming months joint strategies and plans for:

* shared access to a catalogue of services and shared arrangements to feed the UK Online portal

* collaborative arrangements for call centre and contact centre development where appropriate

* protocols and tools for sharing of person/customer information

* joint arrangements for information sharing with other local agencies, including the Health Service

* public consultation on e-government.

In doing this, we will be building on existing successful initiatives such as:

* the Hampshire and Isle of Wight Customer Services Information Network protocol, which establishes collaborative arrangements for the operation of information points and one-stop shops.

* Community Safety information sharing protocol and development of federal database of community safety information, between District and Unitary Authorities, the County Council and the Police.

* Collaboration on projects such as the production of the guides to residential care, care at home and the bed vacancy service

* Regional databases of community resources (eg. "Cousin")

* The Certificate in Higher Education: "Public Services Information Management", developed in collaboration with King Alfredís College, Winchester.

* the Hampshire Public Services Network, which provides voice and data network services to a growing number of local authorities in the area."

3. Further progress reports will be prepared for Members, and in some cases it will be necessary for the Association to ratify joint arrangements.

PETER ROBERTSON
Chairman, E-government Steering Group

Date:18 September 2001
Annex: 0
Contact: Nick Goulder - 023 8068 8431, E-mail hiow@eastleigh.gov.uk

Last update: 20/06/2001
Author: Nick Goulder, Policy Manager

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