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Network Information and Data

These documents are PDFs

Subject Area

Document 

Meeting date

Complaints

Complaints procedure customer guidelines – Tonbridge & Malling

Complaints procedure – Tonbridge & Malling

Oct 04

Oct 04

Comprehensive Performance Assessment

CPA issues (PPRN meeting)

CPA improvement priorities– Audit commission

CPA scores

Feb 04

Feb 04

Feb 04

Consultation

Consultation Strategy 2004/05 – Tonbridge & Malling

Questionnaire design – Tonbridge & Malling

2003/04 general BVPI survey results

Oct 04

Oct 04

Hampshire joint work

Performance management workshop summary 

2003/04 general BVPI survey results

Performance management workshop – all detail (engaging members; making a difference; correcting low areas of performance)

CPA common issues (PPRN meeting)

Draft LPSA2 Agreement

LPSA2 Presentation Notes

Feb 04

 

Feb 04



Feb 04

Feb 04

To follow

Improvement activity

IOW – Priority Improvement areas

Framework for Improvement – Tonbridge & Malling

Performance management workshop – how are we correcting areas of poor performance

Oct 04 (To follow)

Oct 04


Feb 04

Performance Boards

Test Valley

Portsmouth

Oct 04 (To follow)

Oct 04 (To follow)

Performance Indicators

BVPI procedures – Tonbridge & Malling

BVPI Guidance Note – Tonbridge & Malling

BVPI Target setting pro-forma – Tonbridge & Malling

Local performance indicator guidance – Tonbridge & Malling

Local performance indicator target setting pro-forma – Tonbridge and Malling

BVPI quarterly monitoring report – Tonbridge & Malling

Local performance indicator monitoring report – Tonbridge & Malling

Oct 04

Oct 04

Oct 04

Oct 04

Oct 04

Oct 04

Oct 04

Performance Management overview

Tonbridge and Malling performance management presentation

PMMI Application Form

Performance management workshop summary  (engaging members; making a difference; correcting low areas of performance)

Oct 04

Oct 04

Feb 04

PPRN Activity

PPRN Steering Group issues

PPRN members - roles and responsibility

PPRN Forward Plan 6/10/04

Oct 04

Oct 04

Oct 04

Prioritisation

Spotlight on 2004/05 Improvement Priorities – Tonbridge & Malling

Oct 04

PSA2 (Public Service Agreements) Draft LPSA2 Agreement

LPSA2 Presentation Notes

Oct 04

To follow

Procurement/ capacity building

HIOWA procurement presentation

July 04

Risk Management

Basingstoke & Deane risk management presentation

July 04

Scrutiny/ member involvement

Performance management workshop – engaging members (detail)

Feb 04

Value for Money and Data Quality Value for Money - Fareham Borough Council
Value for Money - Hampshire County Council
Data Quality Policy - Havant Borough Council
Data Quality Policy and Action Plan - Havant Borough Council

Data Quality Strategy - Epsom and Ewell

Sept 06
Sept 06
Sept 06
Sept 06


Sept 06

 

Last update: 16/11/2006
Author: Nick Goulder, Director

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